FAQ
Order problem
CAN I CHANGE MY ORDER?
Once you have placed your order, it is impossible to :
- Add or remove an item from your order
- Change the size
- Change the delivery address
- Add or remove an item from your order
- Change the size
- Change the delivery address
CAN I CANCEL MY ORDER?
You cannot cancel your order once it has been confirmed. If you have changed your mind, you will be able to make a return to send the items back.
MY ORDER IS IN RETURN SHIPMENT OR HAS NOT BEEN DELIVERED, ARE YOU SENDING MY ORDER BACK?
The orders in return shipper which will not have been delivered by the Post office for reasons independent of your will (difficulty of the Post office to find the place of delivery, impossibility of access to a residence,...) will not be automatically sent back but directly refunded. You will have to reorder if you wish to receive your order again.
If they are unable to deliver to your home, the package may be redirected to a relay point near your home. In this case, Girls In Paris will not reimburse you for the delivery costs incurred. Furthermore, if the package is not picked up within the given time frame, you will be responsible for the delivery fees.
Packages that are not received and returned to our warehouse (due to an incorrect address or a package not being picked up within the time limit at the post office or at a relay point) are subject to a special treatment. Girls In Paris will automatically refund your order without the shipping costs which will remain at your expense.
If they are unable to deliver to your home, the package may be redirected to a relay point near your home. In this case, Girls In Paris will not reimburse you for the delivery costs incurred. Furthermore, if the package is not picked up within the given time frame, you will be responsible for the delivery fees.
Packages that are not received and returned to our warehouse (due to an incorrect address or a package not being picked up within the time limit at the post office or at a relay point) are subject to a special treatment. Girls In Paris will automatically refund your order without the shipping costs which will remain at your expense.
I RECEIVED AN INCORRECT OR DEFECTIVE ITEM OR MY ORDER IS INCOMPLETE, WHAT SHOULD I DO?
We are sincerely sorry for this incident.
You can contact us at the customer service with :
- Your order number,
- The name and reference of the item in question
- The description of the problem
- A picture of your order as an attachment
We will answer you very quickly in order to find a solution.
You can contact us at the customer service with :
- Your order number,
- The name and reference of the item in question
- The description of the problem
- A picture of your order as an attachment
We will answer you very quickly in order to find a solution.
MY PARCEL IS INDICATED DELIVERED ON THE tracking BUT I DID NOT RECEIVE It, WHAT TO DO?
Thank you for making a small inquiry with your neighborhood and / or caretaker.
The tracking system of the post office can take a long time to be updated. It is possible that your package is indicated as delivered but will actually arrive a few days later.
If after a few days you still haven't received anything, please send us a handwritten, dated and signed statement, written on the following model:
"Current delivery address
Place, Date
Subject: Declaration of honour
Dear Sir or Madam
I, the undersigned, Mrs/Mr (first name last name), living at (address), attest on my honor that I have not received my order with the tracking number xxxxx.
I am aware of the penal sanctions incurred by the author of a false attestation.
Done to serve and be worth what is right.
Signature"
To finalize your request, we invite you to send us this document by return email within 7 working days. A simple photo inserted as an attachment will do.
We will send you back your order, while stocks last.
The tracking system of the post office can take a long time to be updated. It is possible that your package is indicated as delivered but will actually arrive a few days later.
If after a few days you still haven't received anything, please send us a handwritten, dated and signed statement, written on the following model:
"Current delivery address
Place, Date
Subject: Declaration of honour
Dear Sir or Madam
I, the undersigned, Mrs/Mr (first name last name), living at (address), attest on my honor that I have not received my order with the tracking number xxxxx.
I am aware of the penal sanctions incurred by the author of a false attestation.
Done to serve and be worth what is right.
Signature"
To finalize your request, we invite you to send us this document by return email within 7 working days. A simple photo inserted as an attachment will do.
We will send you back your order, while stocks last.