FAQ
Returns & Refunds
Do you do exchanges ?
Girls In Paris does not do exchanges, if you want an item in a different size or color, you have to make a return and then reorder.
Are returns free ?
Returns are free of charge in metropolitan France.

You can only return via La Poste using your pre-paid return label which can be downloaded here.

You must note that returns via So Colissimo are not accepted. You cannot make several returns of a single order.
How to make a return ?
Please note that no returns will be accepted via the SO Colissimo, even for orders initially delivered via this method. All returns must be made by the Post Office.

1.   To make a return, you can click here and follow the instructions. Once you are in the "My Orders" section, select the order concerned and then in the "Return" column indicate the reason for your return for the item(s) you wish to return. You have 30 days after receipt of your package to make this request.

2.   Once your return request is registered, you will be able to download a return label that will allow you to make your return free of charge.

3.   Now you can stick your return label on your package and send your order back to Girls In Paris. We invite you to use the original packaging of your package.
I HAVEN'T CREATED A CUSTOMER ACCOUNT, HOW CAN I GET THE RETURN LABEL ?
The return request process is the same with or without an account (see "How to make a return"). Click here and follow the instructions.
HOW LONG DO I HAVE TO RETURN?
You have 30 days after receiving your package to make this request.
WHAT ARE THE CONDITIONS OF REIMBURSEMENT?
In order to be validated by our logistics partner, the returned items must not have been worn or washed, they must still be labeled and with their original packaging intact, otherwise they cannot be accepted and returned to you (at your expense).

The Girls In Paris gift box is neither exchangeable nor refundable.

Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 working days (in practice between 2 and 5 working days) to your bank or Paypal account used for payment. A refund email will be sent to you immediately to let you know.

If you used an e-Card, you will be refunded by check sent to your postal address.

For all returns, including those due to an error in the delivery address, the shipping costs are the responsibility of the consumer and will not be refunded by Girls In Paris. Girls In Paris reserves the right to refund only the content of the order.
HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 business days (in practice between 2 and 5 business days) to your bank or Paypal account used for payment. An email will be sent to you immediately to inform you of the refund.
WHAT IF MY CARD IS NO LONGER ACTIVE?
If the card used for your order is no longer active or expired, we will refund you by check.
I CAN'T DOWNLOAD THE RETURN LABEL, WHAT SHOULD I DO?
You can contact our customer service, they will send you a return label.
RESPONSIBILITY FOR RETURNED ITEMS
Returned items are your responsibility until they reach us, so be sure to get proof of shipping in case you need to contact us about your return!