FAQ
Returns & Refunds
Do you do exchanges ?
Girls In Paris does not do exchanges, if you want an item in a different size or color, you have to make a return and then reorder.
Are returns free ?
We include a return label at a set fee of 6.00 euros.
How to make a return ?
Returns are made within 14 days, at your expense.
To make a return, you can click here and follow the instructions. Once you are in the "My Orders" section, select the order as well as the items concerned. Then in the "Return" column indicate the reason for your return for the item(s) you wish to return.
We will confirm the processing of your return by providing you instantly with a pre-paid label or a QR Code. You can either print this return label and stick it to your return package or show the QR Code when dropping your parcel at La Poste.
Upon receipt of your package and validation by our logistic partner, 6€ return fees will then be decucted from your reimbursed amount.
To make a return, you can click here and follow the instructions. Once you are in the "My Orders" section, select the order as well as the items concerned. Then in the "Return" column indicate the reason for your return for the item(s) you wish to return.
We will confirm the processing of your return by providing you instantly with a pre-paid label or a QR Code. You can either print this return label and stick it to your return package or show the QR Code when dropping your parcel at La Poste.
Upon receipt of your package and validation by our logistic partner, 6€ return fees will then be decucted from your reimbursed amount.
HOW LONG DO I HAVE TO RETURN?
You have 14 days after receiving your package to make this request.
WHAT ARE THE CONDITIONS OF REIMBURSEMENT?
In order to be validated by our logistics partner, the returned items must not have been worn or washed, they must still be labeled and with their original packaging intact, otherwise they cannot be accepted and returned to you (at your expense).
The Girls In Paris gift box is neither exchangeable nor refundable.
Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 working days (in practice between 3 and 5 working days) to your bank or Paypal account used for payment. A refund email will be sent to you immediately to let you know.
If you used an e-Card or if your credit card is no longer valid, you will be refunded by bank transfer.
For all returns, including those due to an error in the delivery address, the shipping costs are the responsibility of the consumer and will not be refunded by Girls In Paris. Girls In Paris reserves the right to refund only the content of the order.
The Girls In Paris gift box is neither exchangeable nor refundable.
Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 working days (in practice between 3 and 5 working days) to your bank or Paypal account used for payment. A refund email will be sent to you immediately to let you know.
If you used an e-Card or if your credit card is no longer valid, you will be refunded by bank transfer.
For all returns, including those due to an error in the delivery address, the shipping costs are the responsibility of the consumer and will not be refunded by Girls In Paris. Girls In Paris reserves the right to refund only the content of the order.
HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 business days (in practice between 3 and 5 business days) to your bank or Paypal account used for payment. An email will be sent to you immediately to inform you of the refund.
WHAT IF MY CARD IS NO LONGER ACTIVE?
If the card used for your order is no longer active or expired, we will refund you by bank transfer.
RESPONSIBILITY FOR RETURNED ITEMS
Returned items are your responsibility until they reach us, so be sure to get proof of shipping in case you need to contact us about your return!