FAQ
Returns & Refunds
Do you do exchanges ?
Girls In Paris does not do exchanges, if you want an item in a different size or color, you have to make a return and then reorder.
ARE RETURNS FREE?
For deliveries outside France, returns are at your expense (including customs fees).
How do I make a return?
Returns are made within 30 days, at your expense, via the carrier of your choice.

Return your order in its original packaging via the carrier of your choice.

To make a return, you can click here and follow the instructions. Once you are in the "My Orders" section, select the order concerned and then in the "Return" column indicate the reason for your return for the item(s) you wish to return.

Validate on this same page your request for return: an e-mail is automatically sent to us.

We will confirm the processing of your return by e-mail. This e-mail serves as a return form and contains an identification number. You can either print this return form and attach it to your return package or write the identification number legibly on your delivery note which must, in any case, be attached to your return package. ATTENTION: Any return that does not follow this procedure may see its processing and reimbursement extended.

In order to help us better process your return, please describe on your delivery note any anomaly that may have been noted (wrong size, wrong color, wrong model delivered).

Send your package back to the following address Girls In Paris - 2 rue Alfred Kastler, 67610 La Wantzenau, FRANCE. Simply close the original packaging of your Girls In Paris package.
What are the conditions of reimbursement?
In order to be validated by our logistics partner, the returned items must not have been worn or washed, they must still be labeled and with their original packaging intact, otherwise they will not be accepted and will be returned to you (at your expense).

The Girls In Paris gift box is neither exchangeable nor refundable.

Once your return has been received and accepted by our logistics partner, Girls In Paris will refund you within 10 working days (in practice between 2 and 5 working days) to your bank or Paypal account used for payment. A refund email will be sent to you immediately to let you know.

If you used an e-Card, you will be refunded by check sent to your postal address.

For all returns, including those due to an error in the delivery address, the shipping costs are the responsibility of the consumer and will not be refunded by Girls In Paris. Girls In Paris reserves the right to refund only the content of the order.
WHAT IF MY CARD IS NO LONGER ACTIVE?
If the card used for your order is no longer active or expired, we will refund you by check.
RESPONSIBILITY FOR RETURNED ITEMS
Returned items are your responsibility until they reach us, so be sure to get proof of shipping in case you need to contact us about your return!